Cancellation
We accept cancellations of orders prior to shipment or production. In case of cancellation you will receive a full refund. Cancellation is not possible if the product has already been shipped.
Returns (if applicable)
We accept returns. Customers have the right to request a return within 14 days of receipt of the goods. Prerequisite for a return is that the item is unused and in its original condition. It must be in the original packaging. For the return we need a proof of purchase. Please do not return your goods to the manufacturer. Shipping costs (also for returns) are charged a maximum once. No re-storage fee will be charged for returning a product.
Refunds (if applicable)
As soon as we have received and checked your return, you will receive a confirmation of receipt by e-mail. We will also inform you of the approval or refusal of your refund. If approved, your refund will be processed and automatically credited to your credit card or original payment method within a certain number of days. If the product is already in shipping and the customer wishes a refund, a refund fee of 30% will apply!
Late or missing refunds (if applicable)
If you have not received a refund yet, please check your bank account first. Then contact your credit card company. It may take some time for your refund to be officially booked. Then contact your bank. It often takes a certain processing time for a refund to be posted. If you still haven’t received your refund, please contact us.
Please contact our customer service at to obtain the return address.